Privacy Policy

At Aanki Herbal, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, interact with our brand, or purchase our products. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data that you voluntarily provide to us and some information that is automatically collected when you interact with our website.

a) Information You Provide:

Contact Information: Name, email address, mobile number, billing and shipping address

Account Information: Username, password (encrypted)

Order Information: Product selection, payment details, order history

Communication Data: Feedback, reviews, emails, or messages sent to our customer support

b) Automatically Collected Data:

Device Data: IP address, browser type, device ID

Usage Data: Pages visited, time spent, interactions with features, referring URLs

Cookies & Tracking Technologies: For session tracking, cart management, preferences, and analytics

2. How We Use Your Information

Your personal information is collected and processed for the following legitimate purposes:

To process and fulfill your orders, including delivery and customer support

To send you order confirmations, shipping updates, and transaction notifications

To respond to your inquiries, complaints, or refund requests

To personalize your experience, show you relevant products, and remember preferences

To send newsletters, promotions, and updates (only if you opt-in)

To analyze website traffic and user behavior to improve our services

To comply with legal obligations and prevent fraud or misuse

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties under the following conditions:

Service Providers: Delivery partners, payment gateways, technical infrastructure providers

Legal Authorities: If required by law, government orders, or to defend against legal claims

Business Transfers: In case of merger, acquisition, or sale of assets, customer data may be transferred

All partners are contractually obligated to safeguard your data and not use it for unauthorized purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions and cart contents

Understand customer preferences and browsing behavior

Display personalized product suggestions or ads

Analyze traffic via tools like Google Analytics

You may control cookies through your browser settings, though disabling them may affect site functionality.

5. How We Protect Your Data

We use industry-standard security practices including:

Secure Socket Layer (SSL) encryption

PCI-compliant payment gateways

Regular malware scans and firewalls

Role-based access controls for internal teams

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. Please use strong passwords and protect your own device against unauthorized access.

6. Your Rights and Choices

You have the right to:

Access: View your personal data stored with us

Correct: Update or edit inaccurate or incomplete information

Delete: Request deletion of your account or personal data, except when retained for legal obligations

Withdraw Consent: Opt-out of promotional emails or marketing communications

To exercise any of these rights, contact us at support@aankiherbal.com.

7. Third-Party Links and Services

Our website may contain links to third-party websites, such as payment gateways, social media platforms, or courier tracking services. We are not responsible for the privacy practices or content of those sites. We encourage you to read their respective privacy policies.

8. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we have unintentionally collected such data, please contact us, and we will delete it immediately.

9. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Updates will be posted on this page with the “Last Updated” date. Continued use of the website after changes implies acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Aanki Herbal Support

📧 Email: support@aankiherbal.com
📍 Address: Shivanta Rigel, Near Tragad Underpass, Near Lubi Corporate Office, Tragad, Ahmedabad – 382421
📞 Phone: +91 96382 19664
🕒 Support Hours: Monday to Saturday | 10 AM – 6 PM IST